PRE-LAUNCH VERSION · PENDING LEGAL REVIEW
Refunds and complaints
A plain-language route for withdrawals, complaints and digital-content problems — with the important rules kept out of the small print.
Current as of 6 September 20261. Contact
Write to contact@kookbook.pl with the purchase email, product, date and a short description. Never send full card details or passwords.
2. Withdrawal
A distance consumer contract normally carries a 14-day withdrawal period. For paid digital content without a tangible medium, the right may be lost after supply begins only with prior explicit consent, information about the loss, acknowledgement and contract confirmation.
Losing the withdrawal right does not remove remedies for content that fails to conform.
3. Complaint
Report a missing message, broken link, damaged file or content that does not match the contract. We first seek to restore conformity. Where the law permits, a price reduction or termination and reimbursement may follow.
4. Withdrawal template
I, [name], give notice that I withdraw from the contract for [product], concluded on [date], using [purchase email]. Please confirm receipt. A date and signature are needed only for a paper form.